Chandrashekar V, GMMCO, CK Birla Group
Chandrashekar V, Managing Director & CEO
At Excon, we will showcase Cat products, product support capabilities, rental and used equipment solutions, Cat Finance, and technology solutions.
We see Excon as an extensive outreach activity to demonstrate our capabilities and our wide portfolio of construction equipment that includes excavators, loaders, motor graders, and off-highway trucks. The machines are built with the latest technology in telematics to track machines, their health, and operations through online remote monitoring. Customers have benefited by assessing their machines through our state-of-the-art machine health monitoring systems.
Gmmco is a priority Cat dealer for south, central, and western India.
As a cat dealer, we are selling mining, construction and energy equipment to customers like CIL, SCCL, and other state-owned enterprises. Caterpillar’s proven technological leadership, superior build quality, optimum costs, and an efficient service network make the brand equipment stand apart from competitors.
Gmmco also offers rental solutions for customers to experience world class products with high productivity. We offer various product support packages and annual maintenance contracts to ensure that the life and productivity of machines are maximized. We aim to provide the highest uptime to our customers by delivering reliable and timely product support.
Being a one stop solution provider, we offer sales and aftermarket support of BharatBenz construction & mining trucks, Maxam tires for Off-the-Road, Industrial, Mining, Construction and Agricultural machineries, IMT Piling rigs and Sandvik underground mining mechanical cutting equipment solutions.
Our workshops undertake machine and component rebuilding for extending the life of machines.
Gmmco has state-of-the-art workshops with capabilities for expert diagnosis and detection, a highly trained and skilled workforce, and we provide value-added consultative services. Our workshops can undertake both machine and component rebuilds to offer extended life programs to lower cost of ownership and operations of equipment for our customers.
Gmmco’s wide range of equipment, including machines, generators and trucks have found their place in multiple parts of the value chain in all the major infrastructure projects in India. This is because we are committed to pushing boundaries in building the India of tomorrow with all the infrastructure contractors and EPC companies.
We offer finance schemes in partnership with Cat Financial and apps for customer convenience in tracking their machines and for purchasing spare parts online.
Caterpillar products from Gmmco are bundled with increased value for money offerings, including extended warranty plans and customer value agreements. Gmmco also offers finance schemes in partnership with Cat Financial for buying machines at highly competitive interest rates.
We have developed the ‘Cat app’ for customers to track their machines remotely through their mobile phones. We have also developed the website www.parts.cat.com and ‘GmmcoAssist app’ to help customers order parts online. We can also deliver parts to remote locations.
We plan to launch a fleet of Workshop-on-Wheels vehicles across multiple geographies in the coming months.
Fluids analysis through our Scheduled Oil Sampling (SOS) services have helped many customers predict and mitigate expensive breakdown repair. In addition to ensuring that problems are prevented, we respond to all service calls within 8 hours.
Our Workshop-on-Wheels (WoW) brings us closer to our customers and serves as our gateway to reach customers in remote locations. The WoW vehicle has been mounted with all the tools and implements necessary to carry out service at our customer’s locations. Some of the key features in the WoW vehicle include: a workstation for holding parts and carrying out minor jobs, in-built compressor for pneumatic tools, diesel power generator for electric power, welding equipment, toolboxes and kits, and storage spaces for parts and lubes.
Our online services such as GmmcoAssist – Go Online for parts and services management are made available as a mobile app / web portal.
GmmcoAssist provides a vast range of services such as on-site and in-house repairs, genuine spare parts supply, condition monitoring, maintenance plans, fluid analysis, training and more. Online services such as the GmmcoAssist – Go Online for parts and services management are made available as a mobile app/ web portal taking aftermarket solutions to customers’ fingertips.
Other multi-channel touch points such as website, integrated call center, whatsapp and others provide easy access to customers. Gmmco is committed to providing the best experience and solutions that drive business and profitability.
NBM&CW May 2022
