CJ Darcl Logistics: Full Truck Load, Ocean & Air freight & Warehousing
Aligned with our sustainability goals, we encourage customers to embrace multimodal logistics to reduce our carbon footprint.
Rachit Mishra - DGM & Head, Brand Marketing & Communication, CJ Darcl Logistics
What are the key operations and services provided by the company?
CJ Darcl Logistics is a leading provider of end-to-end logistics solutions, offering services in Full Truck Load (FTL), Shipping/Ocean freight, Air Cargo, Project Logistics, Warehousing and Distribution, Rail/Multimodal Transport, and Freight Forwarding. With a robust network of over 187 branches and more than 5,000 employees across India, the company leverages its 45+ years of expertise to maintain leadership in the FTL segment, as highlighted in a CRISIL report.
Our strategic investments in cutting-edge infrastructure, specialized equipment, and dedicated handling facilities enable us to meet the complex logistical demands of key sectors such as metals and mining, FMCG, automotive, and pharmaceuticals. Our focus on technological integration, customer-centric solutions, and sustainable practices has positioned the company as a key player in the logistics industry, with a vision to become India's leading total logistics service provider by 2027.
How is CJ Darcl Logistics addressing industry challenges while meeting its sustainability goals?
We are proactively addressing challenges related to poor infrastructure, regulatory complexities, and demand forecasting through a technology-driven, customer-centric approach. Our company strategically aligns its services with the evolving dynamics of India's logistics industry, particularly in response to key government initiatives such as the Gati Shakti Scheme and National Logistics Policy.
The company is transitioning a significant portion of its logistics operations from road to rail, which not only reduces its carbon footprint but also enhances operational efficiency and reliability.
How does the company plan to enhance worker efficiency in the logistics sector?
Logistics companies are addressing shortages of delivery drivers, warehouse operators, and skilled personnel who manage processes such as technology (AI) and machinery. Several initiatives have been undertaken by the government, through bodies like the National Skill Development Corporation (NSDC) and the Logistics Sector Skill Council (LSC).
We have implemented in-house training programs that cover technical skills, self-development, stress management, and leadership skills. Regular training sessions and assessments ensure continuous skill development. Digital platforms and e-learning tools further facilitate ongoing learning and skill upgrades, making training more accessible and scalable.
In what ways has the implementation of TMS enhanced logistics efficiency and reduced costs for customers?
In 2021, the company launched a cloud-native, mobile-first Transport Management System (TMS) that offers customers self-service capabilities. This system was implemented to integrate Full Truckload (FTL) operations, optimize logistics, and reduce costs and improve delivery times.
The company’s key technological strengths include demand generation, track and trace, fleet management, pricing control, and vendor ecosystem integration. Our "Technology First" approach prioritizes route optimization, fuel efficiency, and reducing transit times and costs, resulting in faster deliveries. Advanced technologies, such as the Intelligent Fleet Management System (IFMS), have significantly enhanced operational efficiency. The Driver Fatigue Monitoring System (DFMS), GPS tracking, and advanced fleet and driver safety solutions help monitor driver behaviour, identify accident causes, suggest preventive measures, and implement corrective actions.
What are the company’s expansion plans?
We aim to target customers across diverse industries by providing them comprehensive, cost-effective one-stop logistics solutions. In the warehousing and distribution sector, the company plans to serve multiple clients under one roof by leveraging advanced technologies such as IoT, machine learning, predictive analytics, and AI. We intend to offer enhanced automation solutions to streamline operations and reduce costs associated with human error.
In line with our sustainability goals, we encourage customers to adopt multimodal logistics, helping to minimize our carbon footprint. To achieve our vision of becoming a 'Total Logistics Service Provider' by 2027, we plan to diversify our service portfolio by utilizing our existing capabilities and leveraging long-standing customer relationships to cross-sell services.
