NHAI has been encouraging user feedback to improve service delivery at toll plazas. After crossing a National Highway toll plaza, annual pass users will receive a notification on their Rajmargyatra app inviting them to share their toll plaza experience. In addition, all users can now access the ‘Toll Plaza Feedback’ feature in the menu section of the app to submit their feedback on any toll plaza. Users can rate their experience on a scale, select options relevant to their journey, and add remarks, if any. The feature provides National Highway users with a channel to report their experiences and highlight issues requiring attention. It will also support NHAI's efforts to identify and monitor areas where improvements in toll plaza services may be required.
NHAI encourages National Highway users to actively use the Toll Plaza Feedback feature and share their experiences through the Rajmargyatra app. Citizen participation will help NHAI address user concerns and work towards improving service delivery at toll plazas across the National Highway network.
