NHAI implements measures to curb toll plazas altercations
To curb altercation incidents and strengthen security at National Highway Toll Plazas, NHAI has issued Standard Operating Procedures (SoP) to safeguard interests of both the commuters and toll operators. The detailed Standard Operating Procedure include guidelines for NHAI field offices to ensure strict implementation and adherence by toll collecting agencies to manage staff and road users. In addition to this, ‘Toll par Calm’ a special drive has been initiated by NHAI at Toll Plazas. Under this initiative, NHAI has collaborated with professional Psychologists for anger management and customer delight training to Toll Plaza staff. The first training session was conducted at Murthal Toll plaza in Haryana, and more trainings will be conducted on other toll plazas across the country.
📅Published on:
09 October 2023
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