Considering the seriousness of the incident, NHAI has also issued a show-cause notice proposing the debarment of the agency and its owners and directors from participating in future NHAI tenders for one year. The agency has been directed to hand over the fee plaza to the new agency on November 14, 2026.
Under the contract agreement, the user fee collection agency is responsible for ensuring proper conduct, discipline and behaviour of its personnel deployed at the fee plaza. NHAI stated that the incident reflected a failure by the agency to ensure adequate supervision, discipline and compliance with its contractual obligations.
NHAI reiterated its commitment to providing a safe and secure commuting experience for National Highway users and said it follows a zero-tolerance policy towards misconduct and indiscipline at toll plazas.
