BHASHINI & CRIS to Build Multilingual AI Solutions for Indian Railways
In a major push for linguistic inclusion and AI-driven digital transformation, Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) have signed a Memorandum of Understanding (MoU) to deploy multilingual AI solutions across Indian Railways' public-facing platforms.
Signed in New Delhi by Shri Amitabh Nag, CEO of BHASHINI, and Shri G.V.L. Satya Kumar, MD of CRIS, the collaboration will integrate BHASHINI’s advanced language technologies—ASR, TTS, OCR, and translation tools—into platforms like the National Train Enquiry System (NTES) and RailMadad.
The initiative will allow passengers to access key railway services in 22 Indian languages, enhancing accessibility and user experience across the country.
Shri Amitabh Nag, CEO, BHASHINI, said, “This collaboration will transform how millions of passengers engage with railway services daily. Through BHASHINI’s AI capabilities, we are ensuring that language is no longer a barrier to accessing vital public services.”
Shri G.V.L. Satya Kumar, Managing Director, CRIS, said, “CRIS is proud to partner with BHASHINI to implement inclusive, AI-powered solutions across our digital platforms. This will enhance accessibility, transparency, and efficiency in our passenger-facing services.”
The partnership will also focus on co-developing chatbots and voice assistants for multilingual passenger support, developing multilingual over-the-counter interfaces for railway enquiry setups, scaling BHASHINI-powered services through cloud and on-premise infrastructure, deploying these capabilities across websites, mobile apps, kiosks, and call centers, and enabling real-time, speech-based interaction in multiple Indian languages. A series of joint technical workshops and pilot deployments are scheduled to commence in the coming months.
This MoU marks a major milestone under the vision of Digital India and further strengthens India’s position as a global leader in language AI for public digital infrastructure.
