Deepak Garg, Managing Director
We have doubled our range of equipment during the last two years.
From a single product in mining, we have expanded to compactors, pavers, asphalt batching plants, and have brought out new models of excavators, cranes, and rigs with a fuel saving capacity of 10% and some high-tech features. We are also working on electrification of products.
Today, we have the largest range of Construction Equipment in India, including mining equipment, all of which will provide good breakthrough results for customers looking to improve efficiency and cost. We have introduced technologies for reducing operating costs and enhancing efficiency, which will help customers economically, especially in today’s time when we are seeing diesel prices shooting up.
Most of our equipment can use biodiesel.
Most of our equipment can use biodiesel and have B7 certification, but we still need to work on CNG adoption, since this technology is not yet available for the horsepower that our equipment provides, and global OEMs are not working on it yet. We are also working on electric technology and expect to introduce our electric equipment in India after 3 years or so.
Using Artificial Intelligence, we are taking more proactive steps in servicing our customers’ equipment on time.
We believe that by doing preventive maintenance, our customers will not face any untoward incident of machine breakdown and downtime. Our engineers can resolve problems online and guide customers remotely for troubleshooting any technical problem.
The element of AI will provide a lot of data for improving efficiency and performance of the machine, with customers getting better control over their equipment. Maybe only 10% users can derive the full benefit of using technologies like AI currently, since data needs to be converted to the right format for customers to read it. So, the real benefits will take time to materialize.
But for Industry 4.0 to become a reality, we will have to invest in it heavily. Sany is looking at huge investments in ‘Lighthouse’ factories by the end of 2023. These are the world’s most advanced factories that are leading the way in the adoption of Fourth Industrial Revolution technologies (4IR). Besides increasing speed and productivity, they are also committed to upskilling the workforce.
We are providing spare parts and the services of our engineers at mega projects where 50-100 of our equipment are deployed.
As an OEM, we target both large and small projects, and to cater to their requirements our focus is on timely supply of spare parts, after-sales service, maintenance, operator training, and skill development.
We have a good distribution network in India to ensure parts and service availability. We have seen disruption in parts availability in the first wave of Covid-19, learnt lessons on how to move material, and ensured that there was no disruption in our work in the second wave.
We have reevaluated our services, redeployed machines and manpower, decentralized our operations, and increased the number of our warehouses. We have increased our stock of spare parts and our touch points to 250 from 120 last year.
We are also exporting to neighboring countries and to the Middle East and African markets.
There is a renewed focus on skill development in the construction equipment industry.
At Sany, we are working not only with customers but also with associations like Earth Movers Association, Crane Owners Association etc. for imparting training and skills to operators and technicians, and even freshers. With every new equipment sold, we send our trainers to train the customers’ operators at the project site. With more advanced machines being developed, operators have to be upskilled time and again.
Our other initiatives include offering flexible buyback options to our customers and we have tied up with about 20 financers to provide unlimited and flexible loan options.