NHAI’s IHMCL Signs MoU with Fleet Aggregators to Integrate Rajmargyatra App for Highway Safety

Indian Highways Management Company Limited (IHMCL), a company promoted by National Highways Authority of India, has signed a Memorandum of Understanding with leading commercial vehicle aggregator platforms to improve safety and commuting efficiency for truck drivers and fleet operators on national highways.

Under the partnership, aggregator platforms will integrate the Rajmargyatra App to deliver real-time safety alerts to drivers. The app will provide updates on accident-prone stretches, diversions, construction zones, stray cattle movement and adverse weather conditions on national highways.

The collaboration aims to enhance highway safety, improve communication with drivers and encourage voluntary user registration on the Rajmargyatra App, with platforms sharing usage data and feedback to support continuous improvement. NHAI also honoured commercial drivers with the ‘Vishisht Saarthi’ recognition for promoting safe and responsible driving on national highways.

The MoU was signed at NHAI headquarters in New Delhi in the presence of NHAI Chairman Santosh Kumar Yadav and IHMCL CMD Vishal Chauhan. Participating aggregator platforms include WheelsEye Technology India Pvt. Ltd., BlackBuck Ltd., TrucksUp Solutions Pvt. Ltd., Sarvodaya Infotech Pvt. Ltd. and Saffron Navigators Pvt. Ltd..

The initiative will also promote ‘Jan Bhagidari – Driver-Led Reporting’ through participative governance using a driver-led reporting mechanism that enables geo-tagged reporting of National Highway-related issues such as potholes, damaged crash barriers, non-functional streetlights, faded road markings, and other unsafe roadside conditions. These reports will be integrated with the ‘Rajmargyatra’ ecosystem for centralized resolution.

To further strengthen emergency response on National Highways, the aggregator platforms will integrate a dedicated ‘Call 1033’ feature within their applications, enabling one-click access to the National Highway Helpline. Consenting users of the platforms will be able to share geo-location information to facilitate faster response and get updates on ambulance dispatch status and nearest hospital information.

The MoU also envisages promoting responsible driving behavior through the dissemination of National Highway safety awareness videos. This will cover key behavioral aspects such as avoiding over-speeding, preventing wrong-side driving, maintaining lane discipline, avoiding unsafe stopping or reversing, and encouraging prompt use of the 1033 helpline during emergencies. The platforms will disseminate this content through in-app engagement modules and awareness initiatives, while sharing periodic participation metrics.

In addition, the ‘Vishisht Saarthi’ commercial driver recognition initiative has been introduced to encourage safe and responsible driving practices among commercial vehicle drivers. Under this program, the aggregator platforms will identify drivers demonstrating exemplary compliance with National Highway safety norms and recognize them through certificates and digital badges.

To further improve transparency and service standards, the aggregator platforms will enable structured feedback from commercial drivers on toll plaza operations, including wait times, charging accuracy, lane efficiency, as well as wayside amenities covering hygiene standards, pricing transparency, and service quality.

To simplify grievance redressal for commercial drivers, these platforms will also facilitate structured reporting of FASTag-related concerns, including incorrect toll deductions, delayed transaction postings, disputes, and Know Your Vehicle (KYV)-related issues. Reported cases will be escalated through defined digital interfaces to enable coordinated and time-bound review with relevant stakeholders.