Zaiba Sarang, co-Founder, iThink Logistics
Zaiba Sarang, co-Founder, iThink Logistics, informs that the company is simplifying the complex framework of e-commerce logistics by creating an AI-powered SAAS Platform that brings onboard all the stakeholders to make online deliveries seamless.

What was the ideation and conceptualization behind iThink?
In 2016, e-commerce was booming, and the existing solutions failed to meet the customers' unmet needs - resulting in unfavorable conditions for e-commerce to grow. Logistics seemed to be a very exciting and challenging turning path wherein we would have an opportunity to cater to a bigger real-life problem. We realized that e-commerce sellers were not given priority and importance by courier partners as they did not have the volume. Hence, this was the biggest obstacle for e-commerce brands to grow in the Indian market.

Another challenge that e-commerce faced was that if they opted for a single courier partner then they could be serviceable in a limited region only, and the onboarding process and customer support was also not efficient.

We decided on bringing multiple courier partners under one platform, which would give them more pin codes to deliver their products. We also decided to offer the best tech platform and customer support, and we developed incredible products and services that would help the small and medium e-commerce sellers to grow their business.

What are the solutions offered by iThink Logistics?
Some of our core offerings include:

Reducing RTO with our 6-step Patented NDR: This feature will reduce customers’ returns and avoid fake comments from couriers. Our focus is to increase the delivery rate of shipment.

Dedicated account manager: Customers need to contact only one POC to solve any courier issues - which they won't get while working with a direct courier.

Early COD remittance: We offer in 1, 2, and 3 days.

Your own branded tracking page: White label.

Real Time Notification: With SMS, E-mail and WhatsApp.

User-friendly and Insightful Dashboard: With Insightful Pincode analysis, we help customers to focus on which demographics to work on more, and which locations are performing poorly for them; and where is good customer acceptance and where it is not.

How is iThink Logistics helping regional players unite and work in coordination?
With the help of technology, we are stitching all the regional partners and city specialist courier partners together and providing them with a platform through which they will be able to cater their services to customers (e-commerce sellers) that they were not able to do before. This will not only help the courier partners, but will also help the most important person in the entire e-commerce market - the delivery boy.

Currently, the delivery boys are the lowest paid in the e-commerce ecosystem and under-recognized as well. So, through partnering with regional players we are also healing the last mile space that will create an opportunity for better wages for the delivery boys.

We will soon launch a new tool that will change the way order confirmation is taking place as it will be completely automated through WhatsApp. We will also help customers predict RTO, even before dispatching the order, and along with that they can convert their COD order into a prepaid order.

What are the challenges and opportunities for iThink?
Challenge: All the brands would want to have same day or maybe a few hours delivery. They would like to have complete visibility over their shipments and want more control over every delivery.

Opportunity: Every brand is committing to a “greener movement” hence, they would want to partner with logistics companies that are trying to reduce their carbon footprint. E-commerce sellers are increasing in the Indian market, so we expect demand in the logistics industry to increase. We may even consider providing cargo services in the future.

How have iThink solutions brought efficiencies in logistics?
There is a huge increase in the high return ratio of over 30% in the e-commerce space. More than half the packages not being delivered can be attributed to logistics and delivery network inefficiencies. As a solution, our innovative AI assistance - a technological platform for virtual calling - establishes a connection between the online vendor, the logistics partner, and the end consumer, allowing for effective shipment tracking. iThink Logistics’ novel key account manager fabricates the system with a dedicated human touch and constant connectivity, which translates into a hassle-free experience for the client as they are just a call away whenever a delivery discrepancy occurs.

Today, we have over 5000+ sellers, a daily volume of 25,000+ shipments, a comprehensive reach to all parts of the country demonstrated by 26,000+ pin codes served, and a global coverage of 180 countries.

What could be a possible game-changer in the supply chain industry of India?
Darkstore and Fulfilment centres for online sales is going to be a primary game-changer in the next 5 years in India.
A 3-day international conference on Deep Foundation Technologies for Infrastructure Development is going to be held in September 2022 in Tirupati. It will address the key challenges in geotechnics engineering and deep foundation construction. Anirudhan IV

Read more ...

Keller India leverages Keller Group's scale and expertise to deliver engineered solutions and drive market leadership in key sectors, through operational excellence and award-win safety standards, says Y.Hari Krishna. The infrastructure industry is highly

Read more ...

The need of the hour is to move towards advanced techniques for constructing deep foundations and create an enabling environment for their quick adoption, opines Harvinder Manocha, MD Bauer Engineering India. The Indian infrastructure sector has made a significant

Read more ...

T. Srinivasan, Head & CEO, L&T GeoStructure, a leading geotechnical specialist contractor, discusses the challenges in construction of deep foundations in India, the lack of awareness of the importance of geotechnical investigations, the dearth of skilled workers

Read more ...

Theresa Engler, Executive Director, Deep Foundations Institute, explains that the DFI chapter in India will encourage geotechnical investigation, educate owners to implement adequate subsurface exploration, and undertake construction observation monitoring

Read more ...

From offering a range of machines for the Real Estate sector, Everest is gearing up to enter the infra construction sector, and is currently setting up a manufacturing plant in Mumbai. Supported by its R&D Centre, it will develop world-class products for

Read more ...

Arvind Jolly, CMD, Jollyboard Limited, is confident of demand increasing for their expansion joints and fibre cement boards, given the growing focus of the Indian government on infra development. Jollyboard was established in 1956 as the first hardboard and soft

Read more ...

As a consultant, we are providing holistic services right from conceptualizing and designing projects to their implementation, wherein the role of our structural engineers is a strategic one for ensuring the stability, safety, and long life of the structure

Read more ...

One of the most effective ways to reduce construction-related emissions, is to use prefabricated components for construction, and recyclable/reusable building materials, says Vikramjiet Roy, MD, Maccaferri India. What efforts is the Indian construction industry

Read more ...

Vishal Totla, Co-Founder & COO, and Nayan Ratandhayara, Co-Founder & CEO, Shipyaari, express their views on the increasing adoption of digitalization to bring efficiencies in logistics. While some players in the logistics industry have technology

Read more ...

Soham Chokshi, CEO and Co-founder, Shipsy, explains how the company has burgeoned into a leading logistics SaaS-based solution provider dedicated to digitizing logistics and simplifying the trade ecosystem. The Indian logistics sector

Read more ...

Roadcast’s biggest strength is offering e-commerce logistics or hyper-local last-mile logistics, and a wide range of customizable tools to automate entire work-flows. "Amongst other things, we make it easier to deploy fleet management and logistics

Read more ...

According to Sunil Makad, Director, Steel Carriers Infrastructure, the rental industry for cranes is buoyant, given the growing demand across major infra development projects and various industries, and despite the price competitiveness

Read more ...

Richard Theknath, CMD & Joy John, Director – Air and Sea Freight, Jet Freight, talk about their plans and preparations to enter logistics of Over Dimensional Cargo. Project Cargo has always been a significant segment of India’s EXIM trade

Read more ...

Having achieved two world records in road construction, Jagdish Kadam, Chairman & Managing Director, Rajpath Infracon, expresses his desire to draw the world’s attention to India’s infra development capabilities and thereby open up opportunities globally

Read more ...

India is expected to become the third-largest construction market by 2025. The country will require investments worth Rs 50 trillion (US $777.73 billion) across infrastructure by 2022 and 2023 for sustainable development across all regions

Read more ...

Infrastructure sector continues to remain a priority for the government, which is taking efforts to build better highways, airports, roads & railways. The highway sector is seeing unprecedented growth which is stimulated not only by the central government

Read more ...

We have the best technical and non-technical resources to take timely decisions and effective planning in the interest of the projects. Also, our equipment fleet size is commendable. All these factors help the company achieve timely completion of even

Read more ...

According to Vikramjiet Roy, MD, Maccaferri India, using advanced materials and modern construction techniques should be a top priority for the building and construction industry so that the solutions improve the built quality of the structure projects

Read more ...

×
Sign-up for Free Subscription
'India Construction Week'
Weekly e-Newsletter on Construction Industry
Get the latest news, product launches, projects announced / awarded, government policies, investments, and expert views.
Click here to subscribe.