Eicher enhances customer service with its Think 100% Uptime program

Eicher enhances customer service with its Think 100% Uptime program

Eicher Trucks & Buses showcased its entire range of heavy-duty Pro Series trucks for Construction & Mining, and launched a series of customer-friendly apps at Excon 2017. On display, were its flagship Pro 8031XM tipper, Pro 8049 Tip Trailer, Pro 6037 10x2 Haulage Tipper, Pro 6025TFE, and Pro 5016 Tipper.

Eicher Trucks deliver superior fuel efficiency, backed by their unique Fuel Coaching that provides real time guidance to drivers to drive in the most efficient way, while Eicher Live telematics helps customers to take informed decisions to save fuel and increase profitability. Eicher Trucks’ world-class Pro range is suitable for both flat roads and gradients, and long and short leads. At the heart of this range, are the globally acclaimed Volvo Group high performance engines - VEDX8 7.7 litre and VEDX5 5 litre engines that deliver 330 HP and 210 HP, respectively.

Mr. Vinod Aggarwal, MD & CEO, VE Commercial Vehicles, said, “The infrastructure developments taking place in India are providing significant opportunities for the construction industry. The CV industry has picked up speed and we are sitting on the cusp of revolutionary reforms like Smart Cities Mission and Make in India, which are pushing demand for heavy-duty trucks and tippers. We, at Eicher Trucks, are fully prepared to meet demand and are supplying high productivity, higher tonnage products with our full range that are very reliable with a high service life and proven mettle under tough operating conditions across a variety of applications, especially in construction and mining, where high performance trucks are needed.”

Eicher Trucks & Buses is also setting a new benchmark in customer service in the CE segment with the launch of its On-Road-Service App and On-site Support for its Mining & Construction customers. Commented Mr. Siddharth Kirtane, Vice President, Heavy Duty Trucks Business, (VECV), “At Eicher, we understand that for customers to become prosperous, their trucks need to operate continuously, and our aim is to facilitate this. Our ‘Think 100% Uptime’, currently available on selected products, will enable reduced downtime, and thereby, maximize profitability. Our unique EOS App will help customers log in emergency calls from their smart phone, and track the response of the GPS-enabled EOS vans. It is almost how you book your cab from your smart phone.”

A Sreerama Rao, Senior Vice President – Sales, Marketing, Aftermarket, Volvo Trucks, VECV, added, “With the advancement in technology, customers are looking beyond the product to see how they can be overall profitable. We are delivering value to our customers with a host of solutions like Eicher Financial solutions, Eicher Secure Insurance, Eicher Sure used trucks, Eicher Live Telematics, Competence development for customer drivers & technicians, and Eicher Freedom and Eicher Promise comprehensive services. Through our unique container site support model and on-site service vans, our customers’ trucks need not visit a workshop for repairs, rather, it is the workshop that visits the truck.”

NBM&CW January 2018

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