Sandvik Construction India has developed a hard won reputation for going that extra mile for its customers, but there is always room to go little bit further. In order to improve upon existing aftermarket services, a 24x7 programme was launched recently that includes customized service offering for customers.

Sandvik Construction is now considered to be the construction industries global solutions provider of choice, manufacturing some of the worlds' most advanced and productive equipment. A major reason for this is that the equipment is backed up by a range of value added services that aim to boost the productivity of customer's daily operations. Thus advanced equipment is just a part of world leading portfolio comprising products, bespoke service, and customer training / productivity programmes - all contributing to arguably the most advanced aftermarket provision in the construction industry.

One major part of its service offering is that Sandvik is justifiably proud of the reputation that has been won for going that extra mile in order to deliver the highest standards of customer care. In order to build on, and develop this global reputation, Sandvik Construction India has recently designed a customized service solution programme as a part of its continued aftermarket development. The 24x7 service programme "went live" on 24th June 2013, and is considered to be the first of its kind in the industry, representing a truly revolutionary development in providing the aftermarket care customers really need.

The cornerstones of the new customer care programme consist of 24x7 availability, dependability, affordability, and flexibility. These services have evolved from an in-depth understanding gained from years of experience in servicing the construction industry in India. That apart, the continual innovation combined with customization, allow the programme to adapt to local requirements, facilitating true customer driven aftermarket support that provides solutions for problems. Therefore, the programme has been designed to deliver real benefits and tangible results, all geared towards enhancing customer productivity. The key features of service program can be summarized as:
  • 24x7 Customer call handling
  • Focused end-to-end service delivery
  • Enhanced visibility
  • Launch of "Sandvik Solitaire Club"

Sandvik Solitaire Club

As part of the 24x7 program, with an enhanced focus on proactive care, accelerated problem resolution, and personalized management, Sandvik Construction India is also introducing the "Sandvik Solitaire Club". This revolutionary development aims to give customers priority service while also delivering cost savings, through enabling customers to choose between two types of services - Premium or Classique - dependent on their specific requirements and the orientation of their business.

Talking about the introduction of both the 24x7 program and the Sandvik Solitaire Club, Raghavan Ramaswamy, President, Sandvik Construction, India, stated: "This new initiative in aftermarket will provide a strong impetus to the Construction business within India. The initiative will be a game changer which will help us to achieve a paradigm shift in growth in the years to come."
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