Lonking has designed a comprehensive after sales service support programme for its CDM series products that effectively supports its customers worldwide.
It is the first branded parts and service operation created by a Chinese construction equipment manufacturer which reflects Lonking's innovative approach to deliver a conceivable difference to Lonking users around the world.
In its new scheme of customer services, Lonking's after-sales department will support the dealers and caters to fulfill customers' requirement in regard to servicing and supporting the products with best parts back up.
Lonking Complete After Sales Service provides: training and technical support to distributors, field support to end users and also offers parts support in plenty.
In house Training
Lonking provides introductory and higher level training to service technicians of the distributors, maintenance staff to maximize machine operation. Excellent in-house training facility in Shanghai and Longyan has been equipped with training centre facilitated by different departments.
Full customer support and product improvement together with tool kits, diagnostic kits and special tools are provided to dealers for efficient and professional maintenance of machines.
Through its dealership network, Lonking engineers are sent all over the world for an on field customer support, maintaining service efficiency to the highest standards. Response time and MTTR driven working environment focused to provide optimum uptime for the machines and value to the customer.
Timely and cost effective solutions, along with excellent parts support for the machine fleet is a principle that Lonking stays attached with. Availability of parts in every dealership locations ensures high quality standards and minimal downtime for Lonking machines.